Doctor's Technician (PEG)
On-site · Greenville, North Carolina, United States
Job Summary
Doctor's Technician at Physicians Eyecare Group (PEG) supports clinic operations and enhances the patient journey by delivering outstanding customer service while assisting PEG clinicians with diagnostic pre-testing, digital refraction, and contact lens care. The role involves greeting patients, gathering information, scheduling/confirming appointments, resolving patient inquiries and complaints, maintaining HIPAA-compliant records, and upholding brand standards. Requires a high school diploma or equivalent and 2+ years of customer-service experience; optical experience is a plus. Works under supervision of PEG physicians to ensure adherence to clinical standards and goals, contributing to a positive, efficient store experience across the optometry service mix.
Required Qualifications
- High school diploma or equivalent
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Ability to communicate effectively with a diverse group of people
- Proactive problem solving and positive demeanor
- Ability to multitask, prioritize, and adapt to changing business needs in a team environment
- Flexibility in work hours
- Interest in technology and curiosity about current innovations
- Optical experience is a plus
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