Doctor's Technician (PEG NC)
On-siteOxford, North Carolina, United States
Job Summary
Greet patients upon entry, identify needs, and provide product/service information to ensure an easy, memorable experience. Answer inquiries, gather necessary details, and schedule or confirm appointments while collaborating with the clinical team to transition patients efficiently. Assist with complaint resolution, maintain HIPAA-compliant patient records, and perform basic housekeeping to uphold brand standards. Communicate effectively with supervising physicians regarding diagnostic pre-testing, digital refraction, contact lens care, and clinical protocols. Achieve daily, weekly, monthly, and quarterly PEG goals while maintaining a positive demeanor and proactive problem-solving skills. Work flexible hours determined by business needs.
Required Qualifications
- Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Passion for customer satisfaction and maintain a positive demeanor
- Proactive and execute problem solving skills to address potential patients' concerns or rebuttals
- Driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
- Schedule flexibility
- Enjoy working with technology and are curious about current innovations
Desired Qualifications
- Optical experience is a plus
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