Doctor's Technician (PEG NC)
On-siteGoldsboro, North Carolina, United States
Goldsboro, North Carolina, United StatesOn-siteFull Time
Full Time
Job Summary
Greet patients upon entry, identify needs, and answer inquiries to ensure a memorable experience while providing product and service information. Schedule and confirm appointments, collaborate with the Clinical team on diagnostic pre-testing and digital refraction, and resolve patient complaints. Maintain patient records securely per HIPAA standards and execute basic housekeeping duties to uphold brand standards. Communicate effectively with supervising physicians regarding clinical direction and achieve store goals.
Required Qualifications
- Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Passion for customer satisfaction and maintain a positive demeanor
- Proactive and execute problem solving skills to address potential patients' concerns or rebuttals
- Driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
- Schedule flexibility
- Enjoy working with technology and are curious about current innovations
Desired Qualifications
- Optical experience is a plus
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