Doctor's Technician (PEG NC)
On-siteJacksonville, Florida, United States or Jacksonville, North Carolina, United States
Job Summary
Greet patients upon entry, identify needs, and provide product/service information while answering inquiries and gathering necessary details. Schedule and confirm appointments, assist with complaint resolution, and ensure pending order statuses are communicated to meet expectations. Collaborate with the Clinical services team to orchestrate efficient transitions, execute Diagnostic Pre-Testing, Digital Refraction, and Contact Lens care under physician supervision. Maintain patient records confidentially per HIPAA standards, perform basic housekeeping, and achieve daily/weekly/monthly/quarterly store goals. Work flexible hours based on business needs while fostering a strong partnership to ensure an exceptional customer experience.
Required Qualifications
- Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Passion for customer satisfaction and maintain a positive demeanor
- Proactive and execute problem solving skills to address potential patients' concerns or rebuttals
- Driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment
- Schedule flexibility
- Enjoy working with technology and are curious about current innovations
Desired Qualifications
- Optical experience is a plus
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