Doctor's Technician (PEG NC)
On-site · Murphy, North Carolina, United States
Job Summary
Doctor's Technician at Physicians Eyecare Group (PEG NC) provides outstanding patient-focused service in-store under PEG clinical supervision, performing clinical duties like Diagnostic Pre-Testing, Digital Refraction, and Contact Lens care, while delivering a smooth transition from clinical to retail teams. Responsibilities include greeting patients, identifying needs, answering inquiries, scheduling and confirming appointments, assisting with patient concerns, maintaining HIPAA-compliant records, upholding brand standards, and contributing to PEG goals and metrics. The role emphasizes collaboration with PEG physicians, effective communication, problem solving, and adaptability in a dynamic store environment. Requires a high school diploma or equivalent and 2+ years of customer-service experience; optical experience is a plus. The position offers benefits, paid time off with seniority, professional development, and competitive variable compensation opportunities.
Required Qualifications
- High school diploma or equivalent
- 2+ years experience delivering outstanding customer service to patients and/or customers
- Effective communication with diverse groups
- Proactive problem solving
- Multitask and flexible with changing business needs in a team environment
- Schedule flexibility (hours determined by business needs)
- Interest in technology and current innovations
- Optical experience is a plus
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