Doctor's Technician
On-site · Oklahoma City, Oklahoma, United States
Job Summary
Greet patients and customers as they enter the store; identify needs to ensure a positive, memorable experience while promoting promotional products and services. Facilitate sales and support coordination between retail and clinical services; perform pre-tests and measurements (e.g., noncontact tonometry auto refraction, visual acuity, color test, stereopsis, amsler grid); assist with eye care product handling, repair, and lens edging to expedite eyeglasses delivery; schedule appointments and manage patient history in the system; uphold brand standards and support lab operations; ensure timely delivery of orders and maintain high levels of customer satisfaction. Strong emphasis on customer service, teamwork, communication, active listening, problem solving, and multitasking in a retail-clinical environment.
Required Qualifications
- You have a high school diploma or equivalent.
- You have 2+ years of experience delivering outstanding customer service to patients and/or customers.
- You have the skills necessary to communicate effectively with a diverse group of people.
- You implement active listening, build rapport, and empathize with the patients.
- You remain proactive and execute problem solving skills to address potential patients’ concerns or rebuttals.
- You have a collaborative spirit, while building respectful and cordial relationships with your team and patients.
- You are driven by results and have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
- You have a passion for customer satisfaction and maintain a positive demeanor.
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