DMV – Examiner I Driver License - Greensboro West
$39,244–$68,679 year
On-siteGreensboro, North Carolina, United States
Job Summary
Maintain operational readiness before opening each day by interpreting regulations, Division policies, and North Carolina laws to ensure timely, respectful, and accurate service for all customers. Anticipate customer needs, recognize concerns before they escalate, and provide clear guidance to help individuals navigate the licensing process while identifying opportunities to enhance service delivery and streamline office operations. Collaborate with colleagues and stakeholders to maintain consistency across regions, participate in continuous improvement activities, and support the collection of customer feedback to strengthen the Division's reputation statewide. Report for orientation at DMV Headquarters in Rocky Mount, NC, and be prepared for potential travel during the day and overnight on short notice.
Required Qualifications
- Valid N.C. Driver License with no suspensions or revocations within the past 10 years in any state for any motor vehicle-related offense and no more than 5 active points
- Must be able to travel during the day and overnight on short notice
- Must be able to report for orientation and first week of employment to DMV Headquarters in Rocky Mount, NC
- Must be willing to submit to a name-based and fingerprint-based criminal history record check
- Must have customer service experience with diverse groups
- Must have experience providing detailed information to the public
- Must have experience working in environments that require interviewing individuals to gather information
- Must have a working knowledge of DMV policies and procedures
- Must have experience explaining policy, procedure and/or laws to educate customers or the public
- Must have customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele
- Must have knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems
- Must have work experience typing using a computer keyboard
- Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience
Desired Qualifications
- Experience explaining policy, procedure and/or laws to educate customers or the public
- Customer service experience (friendly, enthusiastic attitude who enjoys serving customers) with a diverse clientele
- Knowledge of basic computer software that includes database programs, Microsoft Office applications and the ability to quickly adapt to internal systems
- Work experience typing using a computer keyboard
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