DMS LOG | Air Freight Operations Analyst | Operations

Manage direct contact with origin agents to request, verify, and send essential logistics documents such as invoices, packing lists, and bills of lading. Coordinate international shipments to ensure alignment with origin agents and oversee the release of warehouse receipts while confirming cargo weight, packaging, and integrity. Launch and control operational costs for import processes and verify mandatory shipping documents required by specific countries of origin and destination. Maintain accurate internal system information to support operation tracking and predictability, collaborating closely with Customer Care to meet service level agreements. Identify continuous improvement opportunities to enhance process efficiency and reduce operational failures.