DMDC Tier 1 Customer Service Rep - DSO Seaside, CA (onsite) only
$41,017,600–$41,017,600 year
On-siteSeaside, California, United States
Job Summary
Respond to customer inquiries and process military service member complaints via telephone or fax server using DMDC knowledge bases and mainframe databases. Clarify issues, research alternative solutions, and implement resolutions while maintaining confidentiality and adhering to DMDC and InspiriTec policies. Actively listen, ask probing questions, and provide thorough direction even when customers do not specify their desired product or service. Perform decision-making activities for unpredictable inquiries and escalate unresolved problems as required. Work eight-hour shifts from 8:30 am to 5:00 pm PST, Monday through Friday.
Required Qualifications
- Customer Focus
- Customer Service
- Data Entry Skills
- Listening
- Phone Skills
- Verbal Communication
- Building Relationships
- People Skills
- Interpersonal Savvy
- Problem Solving
- Multi-tasking
- High School Diploma
- Public Trust/NA CLC
- Ability to work eight (8) hour shift between the hours of 5am until 5pm PDT, Monday through Friday
- Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms
- Must be able to determine the customer's desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer's inquiry
- Must be able to research, identify and explain problems and resolutions in a minimum amount of time
Desired Qualifications
- RAPIDS Certified
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