DMDC Tier 1 Customer Service Rep - DSO Knox (onsite)
$3,692,000–$3,692,000 year
On-siteFort Knox, Kentucky, United States
Job Summary
Respond to customer inquiries and process military service member complaints via telephone or fax server using DMDC knowledge base documents and mainframe databases. Actively listen to beneficiaries, ask probing questions, and determine desired products or services to provide thorough direction and appropriate information. Research, locate, and explain problems and resolutions while clarifying issues and implementing solutions or escalating unresolved matters. Apply independent judgment to make decisions concerning established processes and information confidentiality in line with DMDC and InspiriTec policies. Requires ability to research, identify, and explain problems in a minimum amount of time. This role involves an eight-hour shift from 11:30 am to 8:00 pm Monday through Friday. High school diploma or GED required with Public Trust/NA CLC clearance.
Required Qualifications
- Customer Focus
- Customer Service
- Data Entry Skills
- Listening
- Phone Skills
- Verbal Communication
- Building Relationships
- People Skills
- Interpersonal Savvy
- Problem Solving
- Multi-tasking
- High School Diploma
- Public Trust/NA CLC
- Ability to work eight (8) hour shift of 11:30 am until 8:00pm, Monday through Friday
- Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms
- Must be able to determine the customer's desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer's inquiry
- Must be able to research, identify and explain problems and resolutions in a minimum amount of time
Desired Qualifications
- RAPIDS Certified
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