Divisional Client Services Manager, Home Care
$75,000–$75,000 year
On-siteAuburndale, Florida, United States
Job Summary
Lead Client Services Managers and office teams across multiple locations in Massachusetts and Rhode Island while managing caseloads and driving growth strategies to increase census and referrals. Provide superior customer service, deliver training and coaching for operational staff, and analyze financial metrics to support office performance. Build relationships with clients, referral sources, and community partners while assisting with recruiting initiatives and caregiver retention. Travel regularly throughout the territory to offer hands-on leadership and serve as a subject matter expert for operational processes. Requires a Bachelor's degree, prior supervisory experience, and the ability to influence teams across multiple locations.
Required Qualifications
- Prior supervisory or leadership experience
- Ability and willingness to travel regularly throughout the assigned territory
Desired Qualifications
- Bachelor's degree strongly preferred
- Minimum of one year of successful caseload growth experience
- three or more years preferred
- Home care, healthcare, staffing, recruiting, or related industry experience
- Demonstrated record of achieving goals and taking on increasing responsibility
- Strong interpersonal, coaching, and communication skills
- Ability to influence and lead teams across multiple locations
- Strong organizational, problem-solving, and time-management skills
- Proficiency with Microsoft Office and technology-based systems
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