Dividend Contact Center Professional
On-siteCincinnati, Ohio, United States
Cincinnati, Ohio, United StatesOn-siteFull TimeHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Answer all incoming calls regarding solar and home improvement loans, determining the nature of each request and providing support for loan applications, payments, and billing. Assist customers with inquiries while performing identity verifications and documenting interactions with detailed account notes. Coordinate with internal departments as needed and follow up on customer interactions. Adhere to all Dividend policies and procedures while managing risks of all types. Work evenings, weekends, and potentially in a remote environment, utilizing CRM systems to deliver accurate, efficient service.
Required Qualifications
- Must be available to work evenings and weekends and potentially in a remote work environment (position is local to San Diego, CA)
- At least six months recent call center experience required
- High school graduate or equivalent
- Able to multi-task while providing accurate, efficient and exceptional service
- Excellent communication skills and a positive demeanor
- Proven organizational skills and ability to prioritize
- Experience with CRM required (salesforce preferred)
Desired Qualifications
- Bilingual (English/Spanish) preferred but not required
- Analytical and data driven
- Able to work well independently
- Excellent interpersonal and communication skills
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