Distrobution Support Manager - Austin, TX
Hybrid · Austin, Texas, United States
Job Summary
Lead and develop Sales Support and Recruiting team members, fostering a culture of service, accountability, and continuous improvement. Partner with field leadership to identify needs, remove obstacles, and support agent productivity, recruiting, retention, and growth initiatives. Collaborate with Education & Training to support onboarding, development, and field education programs. Work closely with Communications to develop promotional campaigns, newsletters, field communications, graphics, flyers, and engagement materials to ensure compliance and branding. Manage promotion tracking, recognition and awards programs, and leadership development initiatives. Develop and maintain business trackers, reporting tools, dashboards, and performance metrics. Lead and support cross-functional projects, process improvement initiatives, and operational enhancements that increase efficiency and field effectiveness. Translate strategic priorities into actionable plans while executing day-to-day tactical support activities. Build Monthly Business Review (MBR) presentations and executive reporting materials. Continuously seek opportunities to improve field support resources, streamline processes, and help agents and leaders achieve sales and recruiting objectives.
Required Qualifications
- Bachelor's degree preferred; equivalent leadership and management experience may be considered in lieu of formal education
- Minimum two years of progressive leadership experience, including direct management of teams and cross-functional initiatives
- Strong analytical, organizational, and business acumen skills
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and experience developing reports, dashboards, and executive-level presentations
- Professionally assertive communicator with ability to influence across Sales, Recruiting, Training, Communications, and Operations
- Proven track record of developing talent, coaching future leaders, fostering accountability, and creating a high-performance culture
- Hybrid role, 4 days in office in Austin, Fridays remote
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