District Parts / Service Manager #8
$89,936–$121,409 year
On-siteIrvine, California, United States
Job Summary
Manage and direct all District Service, Parts, Warranty, and Customer Care activities in accordance with Kia America corporate policies. Conduct annual business planning with dealerships to forecast parts and labor, drive customer satisfaction and retention objectives, and ensure full compliance with standards and incentive programs. Support dealer development through staff training, coaching, and implementation of service technologies while overseeing marketing efforts and fixed operations co-op expenditures. Perform frequent domestic and international dealer visits, manage parts inventory and special orders, and provide technical assistance and complaint resolution. Requires valid driver's license, company vehicle, and ability to work weekends or holidays as needed.
Required Qualifications
- Bachelor's degree or equivalent experience
- Must have valid Driver's License and maintain a responsible record that meets the criteria established by KUS
- Required to drive a company vehicle
- Frequent travel may be required domestically and/or internationally
- Daily/weekly/monthly dealer visits are required and an essential function of this position
- Frequent travel may include but is not limited to monthly/quarterly/annual visits to Regional Offices or Headquarters as required by the job
- May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays
- Ability to relocate to a new location if requested by the company
Desired Qualifications
- Specialized OEM automotive vocational or technical training preferred
- Wholesale and retail dealership experience preferred
- Business consulting experience
- Demonstrated evidence of technical aptitude, either via formal education or hands-on automotive experience
- Understanding of financial statements, budgeting, and cost management
- Ability to negotiate and resolve owner concerns consistent with KUS policies/procedures
- Ability to develop a business case and deliver to dealership management teams
- Ability to lead district-level meetings and deliver meaningful communications
- Working knowledge of personal computers and Microsoft suite of software
- Excellent verbal and written communications skills
- Ability to support multiple projects and ad-hoc assignments
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