District Operations Manager - Refill
$87,000–$98,000 year
On-siteVaries, Western Greece, Hellenic Republic
Job Summary
Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Service Technicians who install, service, and repair refill water vending units. Champion safety by actively leading behaviors aligned to Core Safety Principles and fostering a positive work environment through constructive feedback. Own execution of PWNA standards for customer service, order delivery, and inventory while analyzing area activities, profitability, and revenue opportunities. Coach direct reports through performance objectives, participate in route rides for on-the-job training, and maintain staffing levels via talent acquisition and retention. Ensure AM and PM business routines are conducted safely and efficiently, implement financially sound decisions to deliver the area financial plan, and serve as a brand ambassador nurturing relationships with employees and customers. Monday-Friday 7AM-5PM hours; Ephrata, PA.
Required Qualifications
- Bachelor's Degree and / or relevant work experience
- Previous experience in managerial role or leading / motivating a team centered environment
- Basic knowledge / experience of financial analysis and P&L; ability to apply financial theory and practices as well as provide tools/knowledge
- Ability to lead, organize and build effective and diverse teams
- Ability to listen and respond to information effectively and influence decision makers
- Sales techniques/negotiation and customer relationship/service skills
- Ability to be innovative and creative
- Strong decision-making ability and judgement
- Ability to frequently lift and/or move 10 pounds and periodically lifting and/or moving up to 75 pounds
- Ability to travel to meet business needs
- Demonstrated electrical and mechanical skills and ability to use proper tools as provided
- Exceptional customer service and communication skills with varied audiences and mediums
- Excellent planning, time management, organization and problem-solving skills
- Basic knowledge of Microsoft Office, including Word, Excel, PowerPoint and Outlook
- Ability to meet Company Driver Qualification Policy
- Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service
- Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members
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