District Operations Manager
On-siteConnecticut, United States
Connecticut, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Supervise multiple practice locations and non-clinical teams including Practice Managers, Opticians, and Technicians to drive best-in-class patient experience. Partner with Lead Optometrists to ensure exceptional outcomes, while analyzing financial data and KPIs to optimize profitability. Monitor operations, implement new initiatives, and provide on-the-job training to staff across clinics. Recruit high-caliber talent with HR, conduct performance reviews, and ensure compliance with billing, staff behaviors, and HIPAA regulations. Travel to locations to support practices and manage inventory and cost of goods.
Required Qualifications
- Minimum of 5 years of multi-unit management experience
- Strong preference for Optometry or Eye Care industry experience
- Excellent customer service skills
- Strong understanding of practice operations, processes, and high level of business acumen
- Excellent communication, organizational, leadership, and interpersonal skills
- Ability to set, monitor and achieve productivity goals
- Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail
- Understanding of optometric business processes and strategic development
- Ability to handle and prioritize multiple tasks and meet required deadlines
- Travel to locations to provide support and drive performance of practices
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