District Manager
RemoteQuebec, Canada
Job Summary
Manage day-to-day operations, customer service, and logistics activities to support timely execution and service continuity. Develop operational plans, service frameworks, and process improvements aligned with business priorities while monitoring service, operational, and financial metrics to identify trends and implement corrective actions. Coordinate internal and external stakeholders to improve end-to-end service execution and oversee hiring, coaching, and performance evaluation activities to build team capability. Requires a Bachelor's degree with 7+ years of experience in shared services or global business services, 3+ years in a management capacity, and knowledge of live animal transportation regulations. Full-time role with comprehensive benefits including medical, dental, vision, backup dependent care, and paid parental leave.
Required Qualifications
- Bachelor's degree in business administration, management, finance, human resources, operations, or a related field, or equivalent experience
- 7+ years of experience in shared services, global business services, enterprise operations, finance, human resources, information technology, business transformation, or a related field
- 3+ years of experience in a management capacity
- Knowledge of live animal transportation regulations and related compliance requirements
- Knowledge of operations, logistics, and customer service processes within a regulated service environment
- Knowledge of current logistics sector challenges, service requirements, and industry practices
- Ability to build and maintain productive relationships with clients and external stakeholders
- Ability to manage client expectations and support issue resolution during service disruptions
- Ability to analyze operational issues and implement corrective actions
- Ability to communicate clearly in written and verbal formats
- Ability to manage multiple priorities and adapt to changing workload demands
- Ability to use business systems and standard office software to support operations and reporting
- Ability to lead, coach, and develop employees in support of business objectives
- Ability to apply sound judgment, initiative, and professionalism in daily work
Desired Qualifications
- Master's degree in business administration, management, finance, human resources, operations, or a related field, or equivalent experience
- Certification in business transformation, change management, or process improvement
- Certified Project Management Professional (PMP) or equivalent certification
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