District Manager
$70,000–$75,000 year
On-siteHoboken, New Jersey, United States
Job Summary
Lead daily operations across three high-volume Ben & Jerry's locations in Hoboken, Ridgewood, and Riverwalk, managing staffing, scheduling, training, and execution while holding teams accountable for guest experience, food safety, and brand standards. Coach and develop 25-40 team members, including shift leads and managers, while running the EOS operating cadence with Level 10 meetings, Rocks, and Scorecards. Own the full P&L, controlling inventory, labor costs, and payroll accuracy, and manage end-to-end cake orders, catering, and local events to maximize revenue. Work full-time, 52 hours weekly, including nights, weekends, and holidays, with travel between locations reimbursed.
Required Qualifications
- 3+ years of multi-unit leadership experience in food service, hospitality, or retail -- managing multiple locations simultaneously, not sequentially
- Demonstrated experience leading through managers (not just leading frontline teams directly)
- Proven ownership of labor, food cost, and P&L at the multi-unit level
- Familiarity with EOS (Entrepreneurial Operating System) -- ideally having worked in an EOS-run organization; at minimum, genuine curiosity and willingness to adopt it fully from day one
- Strong communicator who gives clear, direct feedback and follows through
- Comfortable with data: reading reports, identifying trends, and acting on numbers
- Reliable transportation and ability to travel locally between three NJ locations
- Nights, weekends, and holidays required
- Travel between Hoboken, Ridgewood & Riverwalk (mileage reimbursed)
Desired Qualifications
- Have run weekly accountability meetings with your management team and can describe how you tracked performance against goals
- Know what a Scorecard, Rock, and L10 meeting are -- or are hungry to learn
- Can describe a time you turned around a struggling location through coaching, not just presence
- Lead by example without micromanaging -- your managers run the shop; you develop them to run it better
- Take ownership when things go wrong and can articulate what you changed as a result
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