District Consumer Banker II

Job Summary

Required Qualifications

• •3-4 years client service experience in a retail environment
• •3-4 years sales and service experience with previous success in achieving sales and service goals in retail environment
• •High school diploma or general education degree (GED)
• •Possesses a strong level of bank product knowledge
• •solid sales skills
• •Possesses a strong level of bank product knowledge and solid sales skills
• •Occasionally lifts and carries up to 20 lbs
• •Frequently lifts and carries up to 10 lbs
• •Frequently sits, stands, walks and drives
• •Must be able to lift 50 lbs

Desired Qualifications

• •May obtain notary authorization
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Partner with appropriate internal constituencies to bring appropriate level of expertise to the client whether it is service or solution related
• •Function as client's personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Ensure client follow up calls are conducted in the proper time frame
• •Maintain all operational and risk management standards
• •Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email
• •Run a Teller drawer as deemed necessary by management
• •Support client engagement through active calling, client conversations, and follow up
• •Open accounts, perform maintenance
• •Deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management
• •Work with existing FFB clients and prospect for new FFB clients
• •Bring appropriate level of expertise to the client whether it is service or solution related
• •Add value and building deep client relationships
• •Utilizing the First Client Conversation Model
• •Active in site center huddles and meetings
• •Support sales and service activities
• •Effectively collaborating as a team, the District and with lines of business
• •Assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values
• •Partner with the District Specialists to execute against retail strategies and objectives to attract, retain and grow core client relationships, fulfill client's financial needs and provide a fIRST Class Client Experience
• •Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities
• •Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs
• •Provide digital assistance and service for clients establishing or in need of support in utilizing the bank's online offering
• •Stay informed and up to date on all bank products, processes and procedures and procedures; especially those that are most complex
• •Model the way for peers and coworkers aligned with First Financials Mission and Values