Distribution Services Coordinator
$52,957–$59,197 year
On-siteDayton, New Jersey, United States
Job Summary
Process incoming order requests, offer item substitutions for out-of-stock requests, and confirm vendor purchase orders with estimated delivery ETAs. Review daily back-order reports to communicate order statuses and delays, then negotiate order extensions by monitoring start ship and cancel dates. Correct client order confirmations in EDI software by resolving discrepancies in item numbers, units, style, color, pricing, and quantity before shipment. Issue Return Authorizations and prepare Loans and ITS documents for the Dayton warehouse. Generate and review department reports including Merchandise On-Hand and Open Pick Tickets, while assisting with inbound shipment prioritization from HOP France.
Required Qualifications
- 1-2 years of experience, including either a hands-on internship or activities in a similar role and/or department
- Minimum educational requirements of a High School Diploma
- Excellent attention to detail & strong organizational skills
- An active and continuous learner
- Demonstrates a willingness to work with HOP team members in various departments throughout HOP's varied and growing organization
- Ability to work independently with little supervision
- Proven track record of meeting both short & long-term goals and deadlines
- Displays appropriate level of urgency when addressing and resolving client escalations and actionable customer service requests
- Intermediate to Advanced knowledge of Microsoft Excel software
- Strong written and verbal communication skills
- This position requires a flexible schedule to meet the needs of the business, including extended holiday hours during designated periods throughout the year
Desired Qualifications
- BS or BA Degree preferred but not required
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