Distinguished AI Engineer

Distinguished AI Engineer to lead the design, development, and deployment of agentic AI systems across Charlie Health’s platform. This role is hands-on technical leadership spanning architecture, model strategy, production deployment, and ongoing reliability. Responsibilities include leading clinical-operations agents for scheduling, intake, insurance verification, referral triage, and care coordination; building clinician copilots for real-time documentation, risk surfacing, and treatment-plan support integrated with the EHR and clinical data platform; defining the agentic substrate with eval frameworks, observability, guardrails, tool registries, prompt and policy versioning, and PHI-safe logging; owning model strategy across frontier models, fine-tunes, and traditional ML; partnering with Product, Clinical, and Data teams to identify high-leverage AI opportunities across patient and operational experiences; establishing practices around AI reliability, safety, evaluation, and explainability in a regulated clinical environment; mentoring engineers and data scientists to foster technical excellence and responsible AI innovation. The role collaborates with an AI Guild and a modern data foundation (Snowflake, dbt, pgvector) to support a national virtual IOP serving patients across 41 states, with a focus on real-world clinical impact and scalable AI systems.