Disputes Resolution Analyst
On-siteTlaquepaque, Jalisco, Mexico
Job Summary
Resolve non-collectable invoices through internal collaboration with Enterprise Operations and Collections, ensuring documentation for collectable payments and validating invoice data for third-party system uploads. Lead dispute avoidance initiatives by collaborating with key functions to optimize processes and reduce disputes across web invoicing, claims, and special pricing. Adhere to Disputes Policies and Procedures for compliance while engaging stakeholders in Collections, Customer Ops, and Logistics to enable HP's cash flow. Utilize strong communication skills to convey messages clearly to internal and external peers, managing daily activities with minimal supervision.
Required Qualifications
- First level university degree or equivalent experience
- 2-4 years of related experience
- Strong Communications Skills
- Ability to convey messages clearly (verbal, written and presentation)
- Understands in-depth business processes
- Able to make decisions with minimum supervision (self-driven)
- Mastery in English and local language
- Intermediate knowledge in MS Office
- Developed problem-solving and analytical skills
- Demonstrated teamwork and collaboration skills
- Ability to prioritize daily activities and time management efficiency
Desired Qualifications
- Knowledge of S4-SAP
- web invoicing
- dispute management
- collections
- Order To Cash processes
- Experience in Accounts Payable or Collections
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