Disputes Officer
Hybrid · Cardiff, Wales, United Kingdom
Cardiff, Wales, United KingdomHybridFull TimeMid LevelNot SpecifiedFintechUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
Fintech
Job Summary
Disputes Officer role in Cardiff leading the cardholder disputes process from start to finish: investigate, engage with customers, assess evidence, determine chargeback eligibility, and prepare/submit chargebacks for UK and US cases, ensuring compliance with Visa regulations and timelines. You’ll monitor fraud trends, communicate findings to customers, and uphold regulatory standards while driving fair, evidence-based decisions and customer satisfaction.
Required Qualifications
- Experience within the cards or payments industry
- exposure to card scheme core rules and FCA regulations
- ability to manage a complex caseload within regulatory timescales and internal SLAs
- meticulous investigation skills
- self-starter and independent work style
- desire to identify process improvements and drive customer satisfaction
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