Dispute Specialist I
On-sitePortland, Oregon, United States
EXPIREDPortland, Oregon, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Review and investigate credit card transaction disputes, including fraud, non-receipt, billing errors, and authorization issues. Analyze transaction data and supporting documentation to determine dispute liability, then process chargebacks and representment cases in compliance with Visa card network rules. Communicate with members, merchants, and internal teams regarding dispute status, assist in de-escalation, and ensure all cases are handled within required timeframes and regulatory guidelines. Maintain accurate records for audit purposes and identify trends to recommend process improvements.
Required Qualifications
- High school diploma or equivalent
- 1–3 years of experience in credit card disputes, chargebacks, fraud operations, or financial services
- Working knowledge of chargeback rules and card network regulations
- Strong analytical and problem-solving skills
- Excellent attention to detail and time management abilities
- Effective written and verbal communication skills
- Proficiency with Microsoft Office applications
- Experience with Visa Claims Resolution (VCR), Mastercard Ethoca, or similar platforms
- Familiarity with Regulation E, Regulation Z, and consumer protection laws
Desired Qualifications
- Associate's or Bachelor's degree
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