Displacement Prevention Navigator (Independent Contractor (Non-Employee)
On-site · Austin, Texas, United States
Job Summary
Independent Contractor will serve as a Displacement Prevention Navigator, providing frontline housing stabilization support to households at risk of displacement. Responsibilities include culturally responsive intake and assessment, trauma-informed, person-centered navigation; referrals to rental assistance, utilities, home repair programs, legal aid, benefits, food access, health services, education, and workforce resources; warm referrals and structured follow-up; data/documentation in designated systems; escalation of urgent risks within 24 hours; community outreach including leading at least one Resource Fair and participating in multiple outreach activities monthly; coordinate with partners and maintain compliance with program requirements. Requirements include a high school diploma or equivalent, CHW certification (or within six months), strong empathy and communication skills, organizational skills, experience or lived experience within priority Austin neighborhoods, and reliable transportation. Preferred qualifications include bilingual Spanish-English abilities and experience in housing stabilization, eviction prevention, and benefits navigation.
Required Qualifications
- High school diploma or equivalent
- At least one (1) year of experience supporting families or community members in accessing resources, navigating systems, or resolving barriers related to housing stability, essential needs, healthcare, education, or economic wellbeing
- Certification as a Community Health Worker (CHW) OR must obtain CHW certification within six (6) months of contract start
- Demonstrated ability to engage participants with empathy and cultural responsiveness and to provide trauma-informed, person-centered support
- Strong organizational and time-management skills; able to manage multiple cases, follow-up timelines, and documentation deadlines
- Strong documentation and organizational skills including ability to use data collection systems to track assessments, encounters, referrals, and outcomes
- Comfort learning and using data systems (e.g., Apricot, Salesforce, or similar) to track assessments, referrals, and outcomes; prior experience is helpful but not required
- Ability to work under pressure and maintain professionalism when assisting participants in crisis
- Ability to work flexible hours, including occasional evenings/weekends
- Reliable transportation to conduct outreach and attend meetings/events in priority neighborhoods
- Ability to meet program requirements related to transportation and outreach travel
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