Dispatcheur/Planificateur(H/F)

Coordinate daily intervention distribution for curative and preventive activities across the banking and retail segments by arbitrating between available resources and required skills. Assign intervention requests to appropriate technicians, manage external provider appointments, and identify billable interventions while ensuring daily adherence to route commitments. Proactively track open calls, manage backlogs, and facilitate internal communication with BPO entities and sector managers. Escalate recurring issues or procedural non-compliance to team leaders and propose improvements regarding training or overtime reductions. Operate from 7h to 20h Monday through Saturday, with Sunday availability possible, in Perpignan.