Dispatcher
On-siteWhitecourt, Alberta, Canada
Job Summary
Set schedules for trucks and employees, communicate efficiently with drivers regarding transport matters, and troubleshoot equipment problems while providing solutions to customers. Review and approve work tickets, driver logs, time sheets, and requested days off, monitoring calls and emails regularly. Deliver customer service to clients and provide expert support to drivers and management as needed. Manage a high-volume, fast-paced workload while making calm, efficient decisions in high-stress environments. Based in Whitecourt, AB, this role requires a Class 5 driver's license and experience in oil & gas, pipeline, mining, or construction sectors.
Required Qualifications
- Minimum of two years' relevant dispatching trucks & employees within one or more of the following industries: oil & gas, pipeline, power transmission, mining, construction and municipal
- Strong knowledge of TDG regulations, HOS, weights and dimensions, permitting, load securement and OH&S standards
- Valid H2S Alive, First Aid, CSO and Construction Safety Training System (CSTS)
- Valid Class 5 driver's license (clean 5-year abstract)
- Must successfully complete a pre-employment drug and alcohol testing
- Advanced computer skills including proficiency within Microsoft Office Suite
- Demonstrated ability to work effectively within a team or independently, across multiple functional areas, and with various professional disciplines
- Ability to manage a high volume and fast paced workload
- Must be able to make decisions calmly and efficiently in high stress environments
- Must be detail oriented and highly organized
- Must be able to lift 50 lbs
Desired Qualifications
- Class 1 license preferred and considered an asset
- Excellent written, verbal, and interpersonal communication skills an asset
- Superior customer service and communication skills (written and verbal)
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