Dispatcher - Transportation
On-sitePembroke, North Carolina, United States
Job Summary
Coordinate daily transportation schedules for medical appointments, adjusting assignments based on passenger counts, driver availability, and trip lengths. Resolve unexpected disruptions like vehicle failures or roadway closures to ensure client safety and punctuality. Serve as a liaison between drivers, maintenance, and customers while managing communication for trip confirmations and complaints. Maintain accurate reporting on activities, paperwork, and accident investigations in compliance with DOT regulations. Monitor driver work limits and safety protocols, utilizing the NEMT Dispatch system to optimize routes and procedures.
Required Qualifications
- Good people skills with a caring and polite manner
- Must have a valid NC driving license with no more than 3 penalty points
- Ability to keep a level head in a busy environment to rectify issues quickly and efficiently
- Ability to think ahead and anticipate potential problems, such as allowing extra time during stormy weather
- Managing time wisely both to be an effective employee and to spot ways in which transportation routes and procedures could be improved
- A commitment to teamwork since the job entail working with a variety of people
- Incumbent in the Transportation Dispatcher role are able to work as a member of a healthcare interdisciplinary team with a focus on ensuring successful recovery and overall mental health for clients
- Must demonstrate an ability to apply age-appropriate principles of communication and clinical practice relevant to adolescent, adult, and geriatric patients
- Must have experience with mental illness and/or substance abuse inclusive of activities therapy, group psychoeducational counseling, and/or milieu therapy
- Incumbent must demonstrate competence in the use of equipment and application of procedures before being allowed to perform independently
- An excellent working knowledge of NEMT Dispatch system
- CPR, first aid, NCI and/or role related certification within 3 months of hire
- PASS Basic certificate CTAA training within 90 days of hire
- Wheelchair certificate Hands On training required with certified trainer within 90 days
- First Aid/CPR card or certificate within 30 days
- Defensive Driving certificate within 90 days
- Americans with Disabilities Act (ADA) - completed upon hire and annually
- Emergency Procedures for Vehicle Operations - completed upon hire and annually
- Drug test completed upon hire
Desired Qualifications
- Previous driving experience of working in patient transport
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