Dispatcher
$37,440–$47,840 year
On-siteKennesaw, Georgia, United States
Job Summary
Receive and prioritize customer service requests for various home services, then schedule and dispatch qualified technicians based on skillset, availability, and job urgency. Communicate effectively with customers and technicians to ensure clear updates, maintain accurate records of all dispatched jobs, and monitor technician performance for continuous improvement. Identify and resolve scheduling conflicts while training and mentoring new dispatchers in a collaborative environment. This in-office role requires a valid driver's license, residence within 30 miles of the Kennesaw office, and experience with dispatching software. Join TE Certified, an award-winning residential service provider known for exceptional craftsmanship and customer care.
Required Qualifications
- Proven track record of consistency and reliability in previous roles
- Excellent communication, interpersonal, and organizational skills
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to prioritize multiple tasks and work effectively under pressure
- Proven leadership experience in a fast-paced environment
- Must be a good person, ethical & of good morals
- Valid driver's license and reliable transportation
- Must reside within 30 miles of our Kennesaw office
Desired Qualifications
- Experience in the home services industry
- 2 years of experience working on a PC and Business Phone handling Basic admin duties/reporting
- Proficient in Microsoft Office Suite and dispatching software, bonus points if you have Service Titan Experience!
- Proven track record of exceeding customer service expectations
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