Dispatcher/Service Coordinator
$45,000–$55,000 year
On-site · Beachwood, Ohio, United States
Job Summary
Dispatcher/Service Coordinator role responsible for routing service requests, scheduling, and coordinating installation and upgrades to meet SLA and service delivery standards. Responsibilities include documenting end-user details, building rapport with customers, determining priority of issues, managing engineering staff schedules, coordinating setup and upgrades, and enforcing escalation policies. Skills include strong interpersonal and customer service abilities, organization, adaptability, Office 365, basic PC/printer/network knowledge, and familiarity with MSP software tools (e.g., HaloPSA, ConnectWise). On-site in Beachwood, OH with a 7:30am–5:30pm schedule. Health benefits, retirement plan, and PTO provided.
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