Dispatcher
$18,000–$24,000 year
On-site · Mukilteo, Washington, United States
Job Summary
We are seeking a dedicated Dispatcher responsible for managing customer interactions via phone, email, and online channels, along with scheduling projects for technicians. This role requires excellent communication and customer service skills, proficiency in computer software, and the ability to multitask effectively. Candidates should have a high school diploma or equivalent, with previous dispatch experience being preferred. The position offers competitive wages, accrued PTO, and opportunities for professional development.
Required Qualifications
- Excellent communication skills including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- Ability to memorize scripts and company pricing for general calls
- Empathetic and patient
- Ability to work in a team environment
- Ability to multitask with minimal errors
- Reliable employee
Desired Qualifications
- Experience in the trades
- Experience in booking appointments
- Experience in Finance or Accounting
- Previous dispatch experience
- Previous experience with Plumbing
Additional Requirements
- Equal opportunity employer committed to diversity
- Prohibit discrimination and harassment based on several criteria
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