Dispatcher
On-siteZanesville, Ohio, United States
Job Summary
Dispatch work orders to drivers via radio or phone for commercial, residential, and roll-off lines, ensuring routes are complete and customers receive prompt service. Handle incoming calls from customers and sales departments, troubleshoot service issues, and assign live loads based on designated locations. Monitor drivers through the GeoTab GPS system, manage missed stops, and ensure paperwork complies with DOT regulations. Perform data entry, maintain route sheets, and act as an emergency contact for drivers. Work flexible hours including nights, weekends, and overtime, with occasional physical demands involving lifting up to 20 lbs and exposure to waste environments.
Required Qualifications
- Must possess knowledge of service area, ability to read maps and give directions
- Ability to communicate in a professional manner
- Must be organized and detail oriented with the ability to multi-task
- Possess proven analytical/problem solving solutions for the customer and the company
- Must possess excellent customer service and data entry skills
- Must possess knowledge of service area, ability to read maps and give directions
- Ability to communicate in a professional manner
- Must be organized and detail oriented with the ability to multi-task
- Possess proven analytical/problem solving solutions for the customer and the company
- Must possess excellent customer service and data entry skills
- Ability to handle a heavy call volume in a professional and efficient manner
- Must be able to read and speak the English language
- Valid driver's license (if applicable)
- Must successfully complete pre-employment testing
- Legally eligible to work in the United States
- Ability to travel between offices, as required
- Ability to work flexible hours; expected to work nights and weekends as needed
- Ability to work overtime, weekends, and/or holidays
Desired Qualifications
- Knowledge of various lines of business preferred
- Waste industry (Roll Off, Residential and Commercial lines of business) experience preferred
- 1 year of Administrative Assistance, or similar experience preferred
- Computer proficiency in Windows and Microsoft applications; AS400 experience, a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.