Dispatcher
On-site · Charleston, South Carolina, United States
Job Summary
Dispatcher role under the direction of the Dispatch Supervisor responsible for deployment and tracking of units, broadcasting orders to crews regarding runs, emergencies and general information, and recording pertinent information. Functions include operating radio, telephone, or computer equipment to relay information or orders; using Emergency Medical Dispatch protocols (MPDS or other) to determine nature of run requests and dispatch emergent and non-emergent runs to crews in a timely manner. Reports to Dispatch Supervisor or Communications Director. Requires ability to work in fast-paced, high-pressure environment, multi-task, and interact professionally with patients, public safety personnel, medical staff, and the public. Emphasis on integrity, responsibility, maps interpretation, typing speed, and customer care.
Required Qualifications
- Must possess a high degree of personal integrity and responsibility.
- Currently licensed, certified or registered by the appropriate state agencies.
- Must have the ability to work effectively with minimal supervision, using good judgment.
- Must have the ability to work in a fast paced, hectic, high-pressure environment.
- Must have the ability to simultaneously manage multiple activities without error.
- Must have superior spatial orientation ability in order to read and interpret maps.
- Must have good computer skills and be able to type at least 30 words per minute.
- Must have the ability to work efficiently and interact in a constructive and professional manner with other employees, public safety personnel and medical staff.
- Must have the ability to interact effectively and professionally with patients, customers, clients, family members, bystanders, and the general public in such a manner as to reflect positively on the company.
- Must demonstrate a level of skill and ability consistent with the provision of quality customer care
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