DISPATCHER (PM)
$37,440–$45,760 year
On-siteRogers, Arkansas, United States
Job Summary
Execute the dispatch process supporting Operations by regularly and accurately dispatching customer-controlled freight while optimizing routing for cost effectiveness. Provide exceptional customer service to both internal and external customers, acting as a liaison to solve driver and carrier issues. Verify that carriers are approved and meet all internal and external requirements while maintaining the carrier and customer base. Source and develop new carriers as needed. Perform other incidental duties as required in this fast-paced environment, which may involve working afternoon shifts or 2nd/3rd shifts. Requires normal vision and hearing, desk work for extended periods, and occasional lifting of 50 lbs.
Required Qualifications
- 2+ years' transportation and third-party dispatch experience
- 1-2 years' warehouse experience or truck driving experience
- 2 years' dispatching experience
- Strong experience with Microsoft Office
- Communication with team to demonstrate & set expectations
- Be supportive with the team and operations
- Professional attitude & work ethic with direct reports
- Proven ability to prioritize and multi-task
- Strong work ethic
- Handling customers & their needs with care in timely and professional manner
- Good time management skills
- Flexible fast paced worker willing to work in a changing environment
- Normal vision (corrected) both close and distant
- Normal hearing levels (corrected)
- Requires sitting, bending
- Uses office equipment and machinery effectively
- Requires normal finger dexterity for keyboarding
- Works effectively with frequent interruptions
- Lifting requirements of 50 lbs. occasionally
- Minimal travel <10%
- Position requires an afternoon start
- work hours may vary based on business and operational needs
- May be required to work either 2nd or 3rd shifts
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