Dispatcher

Dispatcher coordinates daily plumbing service schedules, dispatches technicians based on availability and skills, handles inbound customer calls to schedule service, communicates appointment updates and technician arrival windows, tracks progress, and supports operational efficiency through documentation and service records (e.g., ServiceTitan). Strong organization, customer focus, communication, and teamwork are essential to ensure smooth day-to-day operations and exceptional service delivery. Responsibilities include managing schedules, coordinating emergency and same-day service, maintaining records, and collaborating with technicians, managers, and office staff to uphold standards and customer satisfaction. Skills emphasized: scheduling, dispatching, customer service, multitasking, problem-solving, and proficiency with scheduling software and Microsoft Office.