Dispatcher
$31,200,000–$35,360,000 year
On-siteSan Angelo, Texas, United States
Job Summary
Receive and manage incoming service requests, including emergency calls, from customers. Schedule service appointments for technicians based on availability, location, and skill set while optimizing routes to minimize travel time. Confirm appointments, notify clients of delays or changes, and communicate daily schedules and job details to field technicians. Monitor progress to ensure timely completion and adjust schedules as needed. Accurately record service call details, customer information, and technician dispatches in dispatch software, maintaining organized records of completed jobs and ensuring proper invoicing. Requires 2+ years of dispatching or administrative experience with strong communication skills.
Required Qualifications
- 2+ years dispatching experience or experience in an administrative role, preferably in a trades or construction environment
- Strong attention to detail
- Strong organizational and multitasking skills
- Excellent verbal and written communication
- Excellent customer services skills
- Proficient in Microsoft Office (Word, Excel, Outlook) and office equipment
Desired Qualifications
- Familiarity with scheduling or field service software (e.g., ServiceTitan, Jobber, or similar) a plus
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.