Dispatcher
RemoteUnited States
Job Summary
Build and manage daily technician schedules and routing in House Call Pro or equivalent platforms like ServiceTitan and Jobber. Triage and assign incoming service calls by urgency, technician skill match, and location, while monitoring GPS status in real time to adjust for delays or emergencies. Communicate accurate ETAs to customers and handle same-day schedule conflicts or overflow dispatch. Maintain accurate job boards and escalate recurring bottlenecks to management. This role supports owner-operated home service businesses on Housecall Pro, ServiceTitan, and comparable field service platforms, with full-time hours and performance-based bonuses.
Required Qualifications
- 2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade
- Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber)
- Excellent verbal and written English communication under time pressure
- Comfortable managing high call/message volume and rapid re-prioritization
- Please note that we anticipate a response from candidates within 24 hours of our outreach
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