Dispatcher
$39,520–$39,520 year
On-siteDenton, Texas, United States
Job Summary
Coordinate schedules, manage service requests, and ensure technicians and customers are aligned by monitoring real-time dispatch boards and tracking service history in the database. Communicate updates, customer needs, and schedule changes to field teams and management while verifying technician check-ins and confirming IVR compliance. Ensure technicians have the correct parts and purchase orders to complete jobs successfully by collaborating with Regional Service Managers to clear and schedule new calls. Manage data entry, purchasing, and internal support for your assigned region. This office-based role requires continuous computer operation, up to 8 hours of sitting, and the ability to alternate between sitting and standing. Minimum compensation is $19.00/Hr. with a maximum of $22.00/Hr.
Required Qualifications
- Previous dispatch experience
- service industry experience
- High-level computer skills
- Excel skills
- Excellent organizational skills
- Time-management skills
- Strong sense of urgency
- Ability to prioritize tasks
- Top-notch communication skills
- Written communication skills
- Verbal communication skills
- Team-first attitude
- Solution-focused mindset
- Ability to thrive in a fast-paced environment
- Ability to thrive in a deadline-driven environment
- Detail-oriented focus
- Accuracy focus
- Follow-through ability
- Ability to continuously work in an office environment
- Ability to operate a computer
- Ability to operate office productivity machinery
- Ability to sit at a computer for up to 8 hours
- Ability to alternate between sitting and standing
- Vision
- Hearing
- Ability to twist
- Ability to talk
- Ability to lift up to 15 lbs
Desired Qualifications
- service industry preferred
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