Dispatcher
$1–$900,000,000 year
On-siteDayton, Ohio, United States
Job Summary
Coordinate service calls and dispatch field technicians while acting as the primary contact for customers, teams, and management. Monitor schedules to make real-time adjustments, allocate resources efficiently, and address inquiries to ensure prompt resolution. Maintain accurate records of service requests, incidents, and operational data. This role requires 2+ years of call center experience with dispatch background, strong communication skills, and proficiency in office software. Based in an office environment with stationary duties, the position offers comprehensive health benefits, a 401(k) match, PTO, and paid holidays within McAfee Plumbing, Heating, and Cooling.
Required Qualifications
- 2+ years call center experience
- 2+ years of dispatch experience
- HVAC, Plumbing, Electrical, or other service-based industry experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Customer-centric mindset
- Ability to work in a fast-paced environment
- Ability to manage multiple tasks simultaneously
- Proficiency in basic computer applications
- Proficiency in call center software
- Ability to communicate and exchange accurate information with internal and external stakeholders
Desired Qualifications
- 2+ years of dispatch experience highly preferred
- HVAC, Plumbing, Electrical, or other service-based industry experience is a plus
- Service Titan experience is a plus
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