Dispatcher I

Job Summary

Required Qualifications

• •Valid Utah Driver's License
• •No moving violations within the previous two years
• •No alcohol/drug-related violations on record with the Driver's License Division
• •Must be 21 years old
• •Must be able to help identify and prevent logistical obstacles before they arise or minimize those that do with time sensitive decisions and critical thinking skills
• •Must be able to effectively communicate with concerned parties to prevent or resolve problems in a timely manner
• •Must be familiar with the tools and resources (GML, Samsara, and route spreadsheets) for all courier routes
• •Must be familiar with all computer programs required to complete duties (Salesforce, GML, ScanTrack, and Samsara)
• •Must be able to communicate professionally to maintain customer service expectations
• •Must be able to conduct inspection of fridge, freezer, bins, and yellow bag areas to ensure accurate placement and timely movement of specimens
• •Must be able to document all routing, will calls, stats and other courier assignments in the dispatch portal
• •Must be able to reconcile all pickup requests at end of each courier shift to ensure task completion
• •Must be able to ensure proper use and care of ARUP company equipment
• •Must be able to communicate frequently with professionals such as: ARUP clients or Account Executives, FedEx, contract couriers, and other ARUP departments such as Specimen Processing and Client Services
• •Must be able to establish and maintain effective relationships with clinics and hospitals through professional and timely communications and inquiry response
• •Must be able to engage vendors for STAT pickups as needed
• •Must be able to coordinate with in-person customers at the Transportation desk, handling and sorting specimens for outbound delivery
• •Must be able to coordinate with Internal department customers to inform them of specimen arrival patterns and workflow
• •Must be able to direct ARUP couriers to utilizing mapping tools and software to meet Turnaround time (TAT) expectations
• •Must be able to creatively problem solve including answering questions and trouble shoot problems for couriers, tracking down client contacts, building access, and other special instructions
• •Must be able to proactively communicate 'Need to Know' information thru email, text, and phone calls
• •Must be able to remain informed of changes and follow all required policies and procedures
• •Must be able to continually look for ways to increase productivity
• •Must be able to perform courier ride along as directed by Local Transportation Leads and Supervisor
• •Must be able to submit Employee Improvement Tracking (EIT) requests for management review for deviations from policies and procedures
• •Must be able to assign overtime as needed and notify the leads or supervisor
• •Must be able to ensure staff and resources are utilized productively
• •Must be able to assist with problem resolution for issues with specimens, vehicle incidents, and clients
• •Must be able to institute computer downtime procedures when appropriate
• •Must be able to enforce all safety guidelines and policies including evacuation procedures
• •Must be able to attend meetings including the Transportation Department's Weekly Huddle when on shift and the quarterly Local Transportation staff meeting whether on shift or not
• •Must be able to monitor and control building access for visitors or vendors and couriers picking up and delivering at the courier dock
• •Must be able to take department responsibility when Leads or Supervisors or Managers are not on duty
• •Must be able to exceed customer on-time pick-up and delivery expectations
• •Must be able to conduct proactive analysis to prevent service failures
• •Must be able to handle and management of difficult situations
• •Must be able to provide consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations
• •Must be able to stoop: Bending body downward and forward by bending spine at the waist
• •Must be able to reach: Extending hand(s) and arm(s) in any direction
• •Must be able to move between work sites and inside the office to access file cabinets, office machinery, etc.
• •Must be able to frequently communicate with others
• •Must be able to use personal protective equipment in accordance with CDC and OSHA regulations and company policies
• •Must be able to conduct self in compliance with all ARUP Policies and Procedures
• •Must be able to exert up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
• •Must be able to pick, pinch, type or otherwise work, primarily with fingers rather than with the whole hand as in handling
• •Must have close, far, and peripheral visual acuity to perform a variety of tasks such as make general observations of depth and distance
• •Must have perception of and ability to distinguish colors