Dispatcher
On-site · Norfolk, Virginia, United States
Job Summary
Dispatcher representative responsible for managing incoming calls, providing customer service to clients and vendors, coordinating logistics and dispatching service technicians using transportation management systems, analyzing data to optimize routing, maintaining records of customer interactions through data entry, and utilizing GIS and GPS tools to enhance transportation planning and tech management. Collaborates with team members to ensure seamless communication and operational efficiency in a fast-paced office, contributing to efficient service repairs and overall customer satisfaction.
Required Qualifications
- Excellent communication skills
- Strong interpersonal skills
- Multitasking ability
- Computer literate
- Team player
- Experience with dispatching/scheduling
- Knowledge of transportation management systems
- GIS and GPS tools experience
- Data entry accuracy
- Customer service orientation
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