Dispatcher/Customer Service Representative
$22,880–$31,200 year
On-siteLewis Center, Ohio, United States
Lewis Center, Ohio, United StatesOn-siteFull Time$22,880–$31,200 yearHigh School Or EquivalentSmall
Full TimeHigh School Or EquivalentSmall
Job Summary
Process inbound and outbound calls while managing high-volume incoming orders via phone, email, and industry websites. Schedule and route field technicians cost-effectively within assigned dispatch regions, maintaining professional communication with clients, co-workers, and third-party customers. Establish effective working relationships with all stakeholders while adhering to a Monday-Friday, 8:00 am to 4:30 pm schedule with limited overtime. This full-time role at BTC Technology Services, Inc./S&L Fleet Services in Lewis Center, OH, supports our fleet operations team.
Required Qualifications
- minimum of one year of verifiable experience in a call center, data entry, scheduling, or dispatching roll
- high school diploma or GED equivalent
- Good attendance record
- Willing and able to work Monday-Friday, 8:00 am to 4:30 pm
- Infrequent/limited overtime
- This is a FULL-TIME position (40 hours per week)
Desired Qualifications
- highly self-motivated with the ability to multi-task constantly while working in a fast-paced environment
- well organized
- timely
- reliable
- exceptional customer service skills
- excellent phone etiquette
- time management
- computer skills
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