Dispatcher/Customer Service Coordinator
$39,520,000–$47,840,000 year
On-siteBurlington, New Jersey, United States
Job Summary
Schedule and dispatch HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls for existing customers, and ensuring all ticket information is entered correctly. Create dispatch numbers for all parts ordered, follow up on part orders, and schedule appointments for part installation. Work Sunday through Thursday from 11:30 am to 8 pm. Requires two years of office or customer service experience with strong computer skills and the ability to plan and schedule work rather than react. Join a rapidly-growing HVAC and Plumbing company committed to exceptional service through strong teamwork.
Required Qualifications
- minimum of two years office/customer service experience
- professional appearance
- Excellent interpersonal skills with the ability to interact with all types of customers
- Strong customer service attitude
- Able to plan and schedule work rather than just react
- Able to 'think on your feet' to provide customers with needed information for their specific installation or repair
- Ability to work as part of a team
- Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software
Desired Qualifications
- dispatch experience
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