Dispatcher
$39,520–$47,840 year
On-siteMurrieta, California, United States
Job Summary
Coordinate service calls for technicians by scheduling appointments, assigning jobs based on location and expertise, and ensuring timely customer responses. Communicate directly with customers and service personnel to provide updates and address issues during visits. Maintain records of service calls, track job progress, and optimize routes to enhance efficiency. This role requires a high school diploma, proficiency in scheduling software like ServiceTitan, and strong communication skills to handle difficult situations calmly. We Care Plumbing, Heating, and Air has been serving homes since 2000, offering a culture focused on growth and retention for the right candidate.
Required Qualifications
- High school diploma or equivalent (GED)
- Pre-employment Background Check
- Pre-employment drug screen
- Typing speed of 35+ WPM
- Strong verbal and written communication skills
- Excellent phone etiquette
- Ability to calmly handle difficult or emergency situations
Desired Qualifications
- Experience preferred in scheduling and dispatch software (ServiceTitan preferred)
- Experience in the HVAC / Plumbing / Electrical or other trades industry
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