Dispatcher - Afternoon Shift

Dispatch drivers to calls as they are received, balancing cost and customer satisfaction by routing vehicles to achieve company-established productivity goals. Assign routes and service to appropriate drivers throughout the day and the next day, managing actions to ensure completion. Handle incoming calls and emails from customer service and sales to manage requests for all pick-up or delivery movements within the area. Initiate communication to customers while drivers are on-site to resolve delays, and update Customer Care of any service disruptions. Prepare and dispense daily route schedules while gathering documentation for pick-ups, missed stops, and driver locations. Report driver performance issues to management and participate in training to expand knowledge of products and services.