Dispatch Specialist
On-siteDavenport, Florida, United States
Job Summary
Monitor incoming service requests from multiple channels including phone, email, and digital platforms. Identify and address delays or service gaps to ensure timely resolution. Prioritize and assign tasks based on urgency, request type, and team availability. Maintain accurate, real-time records of requests, assignments, and completion status. Coordinate closely with maintenance, housekeeping, guest services, and leadership teams. Communicate directly with guests to gather details, provide updates, and confirm satisfaction. Conduct follow-ups to ensure all issues are fully resolved. Work evenings, weekends, and holidays as needed.
Required Qualifications
- High School Diploma or equivalent
- Previous experience in dispatching, coordination, or customer service
- Excellent verbal and written communication skills
- Strong organizational skills
- Attention to detail
- Ability to multitask, prioritize, and problem-solve
- Proficiency with dispatching systems, property management systems (PMS), and Microsoft Office
- Calm, composed, and solutions-oriented mindset
- Flexibility to work evenings, weekends, and holidays
Desired Qualifications
- Associate or Bachelor's degree in Hospitality, Business, or related field
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