Dispatch, Outreach, and Office Coordinator
$41,600–$52,000 year
On-site · Denver, Colorado, United States
Job Summary
The Dispatch, Outreach, and Office Coordinator is responsible for managing technician scheduling, customer communications, lead tracking, and administrative operations to support the Service Department effectively. This role involves receiving and prioritizing service requests, dispatching HVAC technicians, and documenting customer interactions. The coordinator will monitor technician progress, track leads from various platforms, and maintain customer records in company software. Success in this position requires exceptional organizational skills, effective communication abilities, and a problem-solving mindset while managing daily tasks in a fast-paced environment.
Required Qualifications
- 2+ years of experience in dispatching, scheduling, office coordination, or related administrative roles
Desired Qualifications
- Experience with HVAC/Service industry
- Proficiency with scheduling/dispatch software (Sera a plus)
- Strong multitasking and organizational skills
- Excellent communication skills—both written and verbal
- Problem-solving mindset with the ability to remain calm under pressure
- Comfortable with customer-facing interactions and conflict resolution
Additional Requirements
- This is not a remote position
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