Dispatch Manager
On-site · Fort Lauderdale, Florida, United States
Job Summary
Oversee dispatch operations and lead a team of dispatch, routing, and workforce management coordinators to ensure efficient routing, scheduling, and coverage for field technicians performing installations, repairs, and maintenance for Hotwire. Drive KPI and SLA performance, reduce truck-rolls, collaborate cross-functionally to optimize workflows, implement new dispatch software/tools, monitor real-time dashboards, and serve as the primary escalation point for scheduling conflicts and urgent issues. Emphasizes leadership, process improvement, data-driven decision-making, and delivering high-quality customer experiences in a fast-paced environment.
Required Qualifications
- Bachelor’s degree in business administration, Operations Management, or related field or equal experience
- 5+ years of progressive experience in Dispatch operations, workforce management, or operations and service delivery
- 3+ years of direct people management experience
- Background in telecommunications, fiber optics, or field service technology is highly preferred
- Proficiency in Field Service Management (FSM) software, workforce routing tools, and CRM platforms
- Demonstrated ability and experience in providing leadership and motivation
- Proficiency in workforce management optimization
- Motivated, self-starter with a track record of delivering results
- Superior customer service delivery skills
- Focused, driven to achieve
- Proficiency with data mining, pivot tables, formulas, graphs
- Creating and delivering leadership slide presentations
- Ability and willingness to work a flexible Full-Time schedule that include nights, weekends and holidays
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.