Dispatch Executive
On-siteNottingham, England, United Kingdom
Job Summary
Prepare, produce, pack, and dispatch customer orders including general admission tickets, race passes, and gift cards while managing stock levels to fulfill requests. Liaise with racecourses and key stakeholders to meet timelines, support help requests, and respond to emails in the despatch mailbox. Identify process inefficiencies hindering customer experience and ensure accurate completion of administration tasks such as weekly reports, KPI trackers, and Royal Mail manifests. Support the Contact Centre with calls, emails, and live chats during peak times. This role operates 40 hours per week (any 5 days from 7) at Nottingham Racecourse Contact Centre.
Required Qualifications
- Previous experience of customer facing or phone-based contact centre role
- Good understanding of Microsoft programs and Internet/Web purchasing
- Strong problem solving and organisational skills
- A high attention to detail and the ability to prioritise
- Ability to work under pressure
- This role may be subject to a criminal record check, standard or enhanced DBS check or BHA Suitability Check. By applying you confirm that you are happy for these checks to be carried out.
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