Dispatch Customer Service Representative
$31,200–$31,200 year
RemoteUnited States or US
United States or USRemoteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Answer inbound calls and place outbound calls to coordinate with vendors and partners while listening to customers and providing effective resolutions. Accurately document customer claims, update internal systems, and troubleshoot issues to ensure first-call resolution. Follow all policies, scripts, and procedures to maintain compliance and confidentiality when handling sensitive information. Escalate complex issues to supervisors as needed and attend training sessions to stay current on program updates and processes.
Required Qualifications
- Must be 18+ years old
- High school diploma or equivalent
- Strong English communication skills (oral and written)
- Computer proficiency: data entry, Windows PC navigation, and ability to learn new systems
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Typing speed of 20+ WPM with accuracy
- Reliable high-speed wired internet (20Mbps+ download required)
- Excellent organization, troubleshooting, and conflict resolution skills
- Dependable, punctual, and able to work scheduled shifts (including during training)
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multi-task, self-manage, and stay focused in a fast-paced environment
- Strong team player with positive interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
- Prior work-from-home experience
- State or federal work experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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